Seoul Incheon Airport Ranked 3rd '2024 World Best Airport' by Skytrax
South Korea's Seoul-Incheon Airport climbed to third place in the world's best airport rankings and was selected as the World's Most Family-Friendly Airport in 2024.
Doha's Hamad International Airport was named the World's Best Airport at the World Airport Awards held at the Passenger Terminal EXPO in Frankfurt. In addition, Hamad International Airport also won awards for the World's Best Airport Shopping and the Best Airport in the Middle East.
The CEO of Qatar Airways Group, Badr Al Meer, said, "This year marks a milestone 10th anniversary for HIA, and it's truly an honor to be chosen as the world's third-best airport by passengers worldwide. We are also delighted to win the best airport shopping and the best airport in the Middle East for the second and tenth times in a row, respectively."
He added, "The prestigious awards from Skytrax reflect the dedication of our staff who contribute daily to maintaining innovation and a leading position. Our talented team at Etihad goes the extra mile to deliver an exceptional passenger experience through pioneering services and top-notch facilities, including the world-renowned indoor tropical garden 'Orchard'. We look forward to continuing to create memorable and special journeys for our passengers."
While Singapore Changi Airport, with its 12th win, received awards for being the Best Airport in Asia and for the Best Airport Immigration Services, it ranked second in the World's Best Airport rankings this year.
South Korea's Seoul-Incheon Airport climbed to third place in the world's best airport rankings and was selected as the World's Most Family-Friendly Airport in 2024.
Tokyo Haneda Airport maintained its global rank of fourth by being chosen as the World's Cleanest Airport, the Best Domestic Airport, and having the Best Airport Terminal Promotion and Accessibility.
Another highlight of the 2024 awards was Tokyo Narita Airport being recognized for having the World's Best Airport Staff and Asia's Best Airport Staff. Japan's Chubu Centrair International Airport won the award for the Best Regional Airport in the World, and Kansai International Airport was recognized for having the Best Airport Baggage Handling.
Italy's Fiumicino Airport received an award for the Best Airport Security Processing, and Newark Liberty International Airport's Terminal A was recognized as the World's Best New Airport Terminal following its 5-star rating by Skytrax.
Paris Charles de Gaulle Airport's Terminal 3 was rated as the World's Best Low-Cost Terminal, and Paris Orly Airport was named the Best Regional Airport in Europe, bringing additional honor to the ADP Group. Istanbul Airport won awards for the Best Airport Dining Services and as the Best Airport in Southern Europe, while Helsinki Vantaa Airport and Budapest Airport were named the Best Airports in Northern and Eastern Europe, respectively.
Budapest Airport's CEO, Kam Jandu, praised the community's cohesion and patience, attributing the 11th win for the Best Regional Airport to everyone's dedicated efforts.
In Africa, Cape Town and Durban King Shaka Airports grabbed major awards, while in North America, Houston Hobby and Vancouver International Airports were selected as the top in their region. Inside China, Guangzhou Baiyun International Airport was honored as the best in its region.
Delhi International Airport reaffirmed its position as the Best Airport in India and South Asia, and Baku Heydar Aliyev International Airport showed remarkable performance in Central Asia and the Commonwealth of Independent States.
The World Airport Awards, conducted annually, are based on the world's largest airport customer satisfaction survey, where international airport users vote, making it a prestigious award in the airport industry.
Since its inception in 1999, the World Airport Awards have been independent, fair, and cover a wide range of customer satisfaction surveys worldwide. The awards evaluate customer service and facilities at over 570 airports globally and are recognized as the quality benchmark for the airport industry.
The awards are based on airport customer surveys filled out by travelers of over 100 nationalities during the survey period from August 2023 to March 2024. The survey evaluated customer experiences across all key performance indicators from check-in, arrivals, transfers, shopping, security/immigration to gate departure.
